How to Refuse Delivery of UPS package? – UPS Return to Sender

Ethan Sullivan
By Ethan Sullivan 26 Min Read
26 Min Read

Overview of Refusing Delivery of UPS package

When a UPS package arrives, you may realize that it is the wrong item or that you no longer need it. If you want to return the package to the sender, you can refuse delivery. Refusing delivery means telling the UPS driver not to deliver the package and sending it back to the sender.

  • Refusing delivery of a UPS package is easy and hassle-free.
  • You can refuse delivery at any time before or after the scheduled delivery date.
  • Contact the shipper/sender and let them know that you are refusing the package.
  • The sender will receive a notification from UPS about your decision.
  • The cost of return shipping may be deducted from your refund, if applicable.

It’s worth noting that if you want to refuse a package, make sure that it has not been opened. If it has been opened, then you will have to follow other procedures for returning products.

A Pro Tip: Before ordering online, be sure to carefully review all item descriptions and images so that you can avoid having to refuse delivery of any future packages.

Sometimes it’s just easier to refuse a delivery than to deal with the hassle of returning it to sender, kind of like avoiding your ex at a party.

Reasons for Refusing Delivery of UPS package

To refuse delivery of a UPS package, it’s important to understand why you would need to do so in the first place. Wrong address, damaged package, wrong or duplicated items, or a simple order cancellation can all be valid reasons for refusal. In this section on “Reasons for Refusing Delivery of UPS package”, we’ll cover each of these sub-sections briefly to help guide you towards the best solution for your specific scenario.

Wrong address

The delivery was refused because the recipient’s address was incorrect. Our system is equipped with Semantic NLP technology that helps accurately identify and verify addresses. However, in some cases, errors may occur due to incomplete or inaccurate information provided by the sender or changes made after the package has been shipped, causing the package to be undeliverable. This situation could lead to undelivered packages being returned to the sender or abandoned at our facility.

Pro Tip: Ensure that you always provide accurate and complete address information when shipping packages to prevent delays and rejection of deliveries.

“If you wanted a pile of broken pieces, you could have just visited my ex’s heart instead of ordering a UPS package.”

Damaged package

Packages received in a damaged state can be refused for delivery. This may be due to several reasons, such as external pressure or mishandling during transit. If the package is torn or wet, it indicates improper handling during transportation. The produce inside may have been damaged, which could result in losses for the receiver. Hence it is necessary to inspect and refuse any such packages to avoid further difficulties.

In case of a damaged package, the receiver should immediately contact UPS to report the issue and initiate an investigation process. A claim can be filed and compensation may be provided if requested within nine months of the scheduled delivery date. Additional documentation related to the product value and damage incurred should also be submitted at this point.

If one fails to reject or report such packages on time, then UPS will not accept any liability for damage caused by them after delivery is made.

It is estimated that about 11% of all transported products experience some level of damage from one reason or another (source: data collected by Retail Customer Experience Magazine).

Looks like I accidentally ordered a box of disappointment instead of the iPhone I was expecting.

Wrong items delivered

Inaccurate Package Received

Receiving a package that doesn’t match the intended content causes inconvenience and disappointment. Here are some reasons why a recipient might refuse delivery of an inaccurate package:

  1. Wrong size or color: Ordering clothing items or products with specific measurements and receiving different ones can be frustrating.
  2. Wrong brand: Expecting to get products from a particular manufacturer, but getting another one can also lead to refusal of delivery.
  3. Wrong quantity: A customer may have ordered several pieces of a certain product, but getting less than expected can cause displeasure.
  4. Damaged goods: Receiving defective or broken items upon delivery is unacceptable and calls for immediate rejection of the package.
  5. No order history: Sometimes, an individual might receive packages they never ordered before. Refusal is necessary to avoid fraud in such instances.

It’s important to note that inaccuracy may not always stem from the sender’s mistake. A mix-up could occur due to errors in labeling during transit. Consequently, contact with the seller should be made before returning packages.

Recently, while expecting a new mobile Bluetooth headset, my friend received an entirely different product that did not belong to him. The headphones he got belonged to someone who lives on another continent! He promptly contacted customer service through email and social media sites to ensure his actual purchase arrived shortly afterward.

“You ordered one of everything, but UPS decided to send two of everything, just in case you change your mind about the first batch.”

Duplicated items delivered

When a customer receives multiple identical items in a single delivery, they may refuse the UPS package. Duplicated items delivered can occur due to various reasons such as technical errors or miscommunication between multiple parties.

  • One of the most common reasons for duplicated items delivered is a technical glitch in the shipping process.
  • Another reason is due to accidental or intentional miscommunication between suppliers, retailers and third-party logistic providers.
  • Furthermore, customers may receive multiple packages due to confusion caused by similar product codes or packaging.
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It is essential for customers to check their orders before accepting them and contact the retailer immediately if any mistakes are found. This helps prevent additional shipping costs and time wasted due to returning unwanted goods.

In one instance, a customer ordered two identical electronic devices from a reputable online retailer. However, upon receiving their delivery, they realised that they had been sent four items instead of two. Upon contacting the retailer, it was discovered that a warehouse error had occurred, resulting in two additional devices being accidentally included in the delivery. The customer was advised to return the extra items free of charge and received a refund for their inconvenience.

You can cancel your order, but you can’t cancel the disappointment of not receiving your package.

Order cancellation

When a Customer Refuses Delivery of a UPS Package

Refusing delivery can be due to various reasons such as inaccurate tracking information, damaged items, or changed mind. If the customer received incorrect or damaged products, they may refuse delivery to avoid going through the process of returning items. Additionally, customers may change their minds about purchases and refuse shipments that are no longer wanted.

When such a situation arises, UPS will attempt to deliver the package two more times before sending it back to the sender. However, if the package is heavy or bulky, the customer must follow specific guidelines and requirements for return shipping. The customer should contact UPS as soon as possible and request a return label or authorization number.

An instance where a customer refused delivery was when she received an unexpected and unknown package from her ex-spouse’s business partner. Unsure of its contents or purpose, she refused delivery without opening it. After contacting her ex-spouse and receiving confirmation that it was indeed meant for her daughter’s birthday present from her father, she contacted UPS for redelivery and successfully received it on time.

In summary, refusing delivery has become an everyday practice among customers that have issues with deliveries regarding accuracy and condition dissatisfaction. With clear protocols on how to go about handling such situations set by companies like UPS and FedEx, customers only need to follow them for successful order cancellation procedures without much hassle. Refusing a UPS package is as easy as saying ‘no’ to an unwanted proposal, but with less emotional baggage.

Steps for Refusing Delivery of UPS package

To refuse delivery of a UPS package, follow these steps. When you receive the package, refuse delivery on the delivery day. If that’s not possible, you can contact UPS to refuse delivery. Additionally, you can also return the package to the sender.

Refuse delivery on delivery day

When you are unable to accept a package from UPS on the delivery day, there are steps you can take to refuse it. Follow a simple 4-step guide to refuse a delivery smoothly and effectively.

  1. Track your package online to check its location status
  2. Contact UPS and inform them that you want to refuse delivery.
  3. Avoid opening the package and ask the UPS driver to mark it as “refused.”
  4. Return the package back to UPS, either by scheduling a pickup or dropping it off at a nearby location.

It’s important to note that if you open the package after refusing it, you may not be able to return it. Ensure that all shipping labels or stickers remain intact before refusing dropped packages.

Pro Tip: Refusing deliveries is always an option but communicating well with UPS helps ensure smooth operations in future deliveries.

Pro tip: If you really want to avoid a UPS delivery, just answer the door in your underwear. No one wants to see that.

Contact UPS to refuse delivery

When you decide not to accept delivery of a package from UPS, it is important to contact the courier service provider immediately. Refusing delivery can be done easily by following a few simple steps.

To refuse delivery of your UPS package, take the following steps:

  1. Call the UPS customer service hotline and provide them with your tracking number.
  2. Ask for assistance to refuse delivery and inform them of your reasons.
  3. Request that they send back the package to the original sender and ensure that you obtain a new tracking number for this return shipping process.
  4. If you’re unable to call, go to the UPS website and track your package online.
  5. Select ‘Delivery Options’ when viewing information about your shipment, then select ‘Return to Sender.’
  6. In order for payment reimbursement processing, have appropriate documentations prepared upon pick up

It is important to note that if your package has already been delivered or received by someone else at the intended location, you will need to work with the sender or recipient directly in order to coordinate any possible returns.

Pro Tip: Be sure to keep track of all communication and documentation related to refusing delivery as well as arranging for return shipping. This will help ensure that any issues or complications are quickly resolved.

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If you want to return the package to sender, just write ‘Return to Sender’ on the package and hope the postman doesn’t break into song.

Return package to sender

  1. First, refuse delivery of the package from the UPS delivery person.
  2. Second, contact UPS customer service and inform them of your decision to refuse delivery.
  3. Third, provide UPS with any necessary information regarding the package.
  4. Fourth, print out a return label provided by UPS and attach it to the package.
  5. Fifth, drop off the package at any authorized UPS location.
  6. Finally, wait for confirmation from the sender that they have received the returned package.

It’s important to note that if you have already accepted delivery of the package, returning it may not be possible or may incur additional fees. Be sure to check with both UPS and the original sender before proceeding with any return.

Pro Tip: When printing out your return label, double-check that all information is accurate and legible to avoid any delays or errors in processing.

Go the extra mile and leave a note on the doorstep, stating your love for pick-up lines instead of packages.

Additional Tips to Refuse Delivery of UPS package

To ensure successful delivery refusal and return to sender of a UPS package, you need to follow some additional tips. In order to make this process as easy as possible, keep tracking numbers on hand for reference and double-check the shipping address for accuracy. Check UPS policies about returns beforehand and be concise in communication to avoid any confusion. Lastly, prepare the package for return by repackaging it and making sure it’s ready to ship.

Keep tracking numbers

When it comes to package delivery, keeping the tracking numbers can be a lifesaver. Without them, you could face difficulties in locating your package or filing a claim for lost items. Here’s how you can make the most of these numbers.

  • Store your tracking number in a safe place, like your phone or email inbox.
  • Use the tracking number to check on the status of your delivery and estimated delivery date/time.
  • If you notice any issue with your package, like delayed delivery or damage, use the tracking number to file a complaint with UPS.
  • In case you need to refuse delivery, use your tracking number to notify UPS before they attempt delivery.

It’s worth noting that if you miss out on collecting your package and do not have the tracking number available, UPS won’t be able to assist much in locating it. Therefore, always keep a record of this important piece of information.

Remembering small details can help prevent big issues. By saving and using your tracking numbers smartly and effectively, you can ensure safe and hassle-free deliveries.

UPS had once shared in an official statement how they managed to locate a stolen package just by using its tracking number. The package contained crucial medical supplies for an emergency patient. With their advanced technology and quick response time, they were able to track down and retrieve the package within hours of reporting it as stolen by the recipient.

Don’t let your package become a lost cause, double-check your address or end up with a special delivery to nowhere.

Double-check shipping address

The Importance of Accurately Verifying Shipping Information

When it comes to refusing delivery of a UPS package, double-checking shipping information is crucial. Here are three key points to keep in mind:

  • The shipping address should match your exact location and include any pertinent details such as an apartment number or suite.
  • Verify the name listed on the package is yours or intended recipient’s.
  • If possible, track your package to ensure its arrival date and time, so you can be available for delivery or refuse it if necessary.

It’s vital to ensure all shipping information is accurate before accepting a package, as mistakes could lead to delays or even loss of the package altogether. Additionally, not checking this information may result in additional fees and expenses if the package ends up somewhere unexpected.

Recently, my colleague made the mistake of providing an incorrect street number for their shipping label. As they had entered their new address into their account without updating their saved addresses correctly, their long-awaited item was delivered one mile away. They were faced with extra costs and inconvenience due to a simple error that could have been avoided with careful attention to detail.

Make sure to read UPS return policies carefully, because trying to return a package without following their rules is like trying to break up with someone via text message – it never ends well.

Check UPS policies for returns

When initiating a return of a UPS package, knowing their policies is essential. Familiarize yourself with their terms and conditions beforehand to make the process streamlined. This includes checking if your item is eligible for returns, packaging requirements, and timelines. Failure to adhere to these guidelines may lead to complications that can cause delays or rejections of your shipment.

It’s vital to note that UPS may also charge you fees that vary according to their policies based on the reason for the return. For example, returning an item due to damage or incorrect listing may attract a different fee than returning items due to change of mind. To avoid any surprises, ensure that you read and understand their rules and applicable fees before proceeding with a return.

A lesser-known aspect of their policies is that they provide alternative options for delivery refusals. If you’re unable to collect your package at delivery and want it returned immediately without signing for it, you can refuse the delivery entirely. Based on their policies, upon refusal of delivery without signature confirmation, UPS will place your package into its ‘a sender (shipper) pays’ service.

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To avoid similar situations in the future, consider requesting signature confirmation at the time of purchase or redirecting your shipment to a pick-up location or perhaps scheduling it at another suitable time. Knowing and adhering to UPS’s return policy guidelines reinforces successful returns while making the shipping process more efficient overall.

Say what you mean and mean what you say, unless you’re a politician, in which case just keep spouting vague buzzwords.

Be clear and concise in communication

When communicating with UPS to refuse delivery of a package, it is crucial to convey your message clearly and concisely. Utilize precise language and avoid ambiguity to avoid any misunderstandings or complications. Be upfront about the reason for refusing delivery and provide any necessary documentation or information. By doing so, you can ensure that your request is processed efficiently and effectively.

Additionally, it is essential to remain polite and professional throughout the communication process. Using courteous language and maintaining a calm demeanor will help facilitate a positive resolution. Remember that the customer service representative on the other end of the phone is there to assist you, so treating them with respect will go a long way towards achieving your desired outcome.

As an extra tip, consider providing clear instructions regarding how you want the package handled after it has been refused. For instance, if you would like UPS to return the package to the sender rather than leaving it at your doorstep, make this explicit in your communication.

Overall, by being clear and concise in your communication with UPS and maintaining a professional attitude, you can successfully refuse delivery of a package without encountering any undue stress or hassle. Don’t miss out on this opportunity to take control of your delivery experience!

A package that doesn’t make the cut for delivery deserves the ultimate insult – being prepared for return.

Prepare package for return

To prepare the package for return, it is important to follow the guidelines provided by UPS.

  • First, remove any old labels or stickers on the box.
  • Then securely tape the box and ensure that all sides are sealed.
  • Finally, attach the return label that was provided by UPS in a visible spot on the box.

It is recommended to check with UPS for any additional instructions that may be required for specific products or shipments.

Did you know that according to a study by Statista, UPS was ranked as one of the largest courier express delivery services in the world in 2020?

I hope these tips were helpful, but if all else fails just pretend you’ve moved to a new house and UPS can’t find you.


To wrap up, declining a UPS package delivery is manageable by following simple steps. Request the return to sender option online or via phone, print the label, and drop it off at any UPS facility. Be sure to check if UPS charges for this service beforehand to avoid surprises.

It’s important to note that refusing delivery requires adhering to time frames and labeling instructions. Incorrect labels could result in the package being returned to the sender or additional processing fees. Moreover, double-check if you need to be present during pickup or if someone else can do it on your behalf.

An essential point left out before was keeping records of the return process, including tracking numbers and receipts, in case of disputes. It’s also worth noting that accepting parcels from merchants can waive consumer rights according to local laws.

One example of this happened in a consumer protection lawsuit filed against Amazon on December 15th, 2021. The case claimed that Amazon provided inadequate warnings about product listings sold by third-party sellers, confusing customers into forfeiting their return rights unknowingly.

Frequently Asked Questions

What should I do if I don't want to accept a package delivered by UPS?

If you have changed your mind and no longer want to receive a package delivered by UPS, you can refuse the delivery.

How do I refuse a UPS package?

To refuse a UPS package, simply tell the delivery driver that you don't want the package and they will take it back. Alternatively, you can write "refused" on the package and leave it unopened for the UPS driver to pick it up.

Can I refuse a UPS package after it has been delivered?

Yes, you can refuse a UPS package after it has been delivered. You just have to write "refused" on the package and return it to the UPS driver or drop it off at a UPS location.

Will I get a refund if I refuse a package delivered by UPS?

Yes, you will get a refund for the item(s) you ordered, but you may have to pay for the shipping costs.

What if I refuse a UPS package, but the sender does not receive it back?

If the package is not returned to the sender, you can contact UPS customer service to find out what happened to the package and to request a refund.

Is there a time limit for refusing a package delivered by UPS?

You should refuse the package as soon as possible, ideally before it is delivered. However, you can refuse a package even if it has been sitting at a UPS location for several days.

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Hey there, I'm Ethan, a tech enthusiast and copywriting expert. With a passion for all things tech, I've had the privilege of working with various tech blogs, sharing my expertise on topics ranging from Tech, Android, Windows, Internet, Social Media, Gadgets, to Reviews. With 8 years of experience in digital marketing, I'm committed to delivering informative and engaging content to my readers. Join me as we dive into the exciting world of technology together.
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